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Troubleshooting Guide
Clear your browser cache and cookies
Clear your browser cache and cookies
Aline Mezzabarba avatar
Written by Aline Mezzabarba
Updated over a week ago

If you're experiencing issues loading your dashboard, clearing your browser's cache and cookies can often resolve the problem. This article will guide you through the process specifically for Google Chrome, our supported browser, explaining why it's necessary and how to do it.

How to Clear Cache and Cookies in Google Chrome:

  1. Click on the three dots in the top-right corner to open the Chrome menu.

  2. Select "Settings" and scroll down to find "Privacy and Security."

  3. Click on "Clear browsing data."

  4. Check the boxes next to "Cookies and other site data" and "Cached images and files."

  5. Click "Clear data."

Please Note: Our system is optimized for Google Chrome. For the best experience and compatibility, we recommend using Chrome when accessing our dashboard.

What are Browser Cache and Cookies?

1. Cache: Your browser's cache temporarily stores elements of websites you visit, such as images and scripts, to help them load faster upon revisiting.

2. Cookies: Cookies are small pieces of data stored by websites on your computer, containing information like login details and preferences.

Why Clear Cache and Cookies?

1. Corrupted Data: Corrupted cache or cookies can disrupt website functionality.

2. Outdated Information: Cached files or cookies may contain outdated data, hindering proper website loading.

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