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My floor plan image isn't showing

Fix missing floor plan images by regenerating or requesting redelivery. Learn how to regain access to deleted images older than 3 months.

Aline Mezzabarba avatar
Written by Aline Mezzabarba
Updated over 7 months ago

At CubiCasa, we regularly delete exported floor plan images older than 3 months as part of our standard process. This is a security measure, and a way to ensure our system remains efficient and reliable.

What does this mean for you?

  • Deleted Items: Only the exported floor plan images older than 3 months have been removed. However, the floor plan data remains intact.

  • Continued Access: You can still re-export your floor plans and regain access to the images.

How to Regain Access to Deleted Floor Plans:

If you need to access a floor plan that has been deleted, you have the following options:

  1. Regenerate Floor Plans:

    • Apply the same or another style on the order by clicking on the button "Change Style"

  2. Quick Edit:

    • Open the Quick Editor for the specific floor plan and click "Save" to regenerate the images.

  3. Request Redelivery:

    • Contact our support team to request a redelivery of the floor plan images.

After performing one of these options, please wait a few minutes and refresh your page. The floor plan images will reappear.

Going forward, please note that all floor plan images will be automatically deleted after 3 months. We recommend regularly downloading any floor plans you wish to retain long-term access to.

If you have any questions or need further assistance, feel free to reach out to our support team. We're here to help!

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