# CubiCasa Knowledge Base

> CubiCasa Knowledge Base

## Scanning with CubiCasa app

- [Quick guide for scanning](https://help.cubi.casa/en/articles/6662269-quick-guide-for-scanning.md): The essential knowledge to get started
- [Before you scan](https://help.cubi.casa/en/articles/6662274-before-you-scan.md): Ensure a successful scan by avoiding potential known issues.
- [Best scanning practices](https://help.cubi.casa/en/articles/6662275-best-scanning-practices.md)
- [Property types](https://help.cubi.casa/en/articles/6662639-property-types.md)
- [Sending Your Scan for Processing](https://help.cubi.casa/en/articles/6662279-sending-your-scan-for-processing.md): Learn how to successfully upload your completed floor plan scan for processing and add special instructions.
- [Where to start your property scan](https://help.cubi.casa/en/articles/6662286-where-to-start-your-property-scan.md): Learn the best practices for starting your property scan, including exactly where to begin, how to navigate floors, and the one-scan rule.
- [How do I know I have scanned every room and space?](https://help.cubi.casa/en/articles/6662284-how-do-i-know-i-have-scanned-every-room-and-space.md)
- [How to Add a Missing Room to Your Scan](https://help.cubi.casa/en/articles/6662285-how-to-add-a-missing-room-to-your-scan.md): Learn how to fix a missing room by resuming an unsent scan or submitting a change request for a completed floor plan.
- [How to Delete an Order or Scan](https://help.cubi.casa/en/articles/16380406-how-to-delete-an-order-or-scan.md): Learn how to delete an unsent scan, detach a scan from a draft order, or request the removal of a processed order from your account.
- [Does the building need to be tidy?](https://help.cubi.casa/en/articles/6662290-does-the-building-need-to-be-tidy.md)
- [Can there be people in the scan?](https://help.cubi.casa/en/articles/6662294-can-there-be-people-in-the-scan.md)
- [Do I need to keep doors open?](https://help.cubi.casa/en/articles/6662292-do-i-need-to-keep-doors-open.md)
- [Does sunlight affect my scan?](https://help.cubi.casa/en/articles/6662295-does-sunlight-affect-my-scan.md)
- [What if there is a dark area?](https://help.cubi.casa/en/articles/6662300-what-if-there-is-a-dark-area.md)
- [How do I scan stairs?](https://help.cubi.casa/en/articles/6662288-how-do-i-scan-stairs.md)
- [How long does it take to scan?](https://help.cubi.casa/en/articles/6662283-how-long-does-it-take-to-scan.md)
- [Do I need to scan closets?](https://help.cubi.casa/en/articles/6662281-do-i-need-to-scan-closets.md)
- [Can I scan mirrors?](https://help.cubi.casa/en/articles/6662304-can-i-scan-mirrors.md)
- [Can I use CubiCasa for multi-family homes or commercial spaces? If so, what is the limit?](https://help.cubi.casa/en/articles/6662289-can-i-use-cubicasa-for-multi-family-homes-or-commercial-spaces-if-so-what-is-the-limit.md)
- [How to scan detached buildings and outdoor areas](https://help.cubi.casa/en/articles/6662310-how-to-scan-detached-buildings-and-outdoor-areas.md): Learn how to seamlessly scan detached areas, like garages or sheds, in one continuous video regardless of sunlight or darkness.
- [What about patios, balconies, etc.?](https://help.cubi.casa/en/articles/6662351-what-about-patios-balconies-etc.md)
- [Incoming calls and messages disrupt my scanning](https://help.cubi.casa/en/articles/6662579-incoming-calls-and-messages-disrupt-my-scanning.md)

## Mobile app

- [Download and install the mobile app](https://help.cubi.casa/en/articles/6662258-download-and-install-the-mobile-app.md): Get the app from Apple App Store and Google Play
- [What version of the App do I have?](https://help.cubi.casa/en/articles/6662257-what-version-of-the-app-do-i-have.md)
- [Attach an existing scan to a draft order](https://help.cubi.casa/en/articles/6662253-attach-an-existing-scan-to-a-draft-order.md)
- [Allow location on the app](https://help.cubi.casa/en/articles/8123925-allow-location-on-the-app.md): Enable this for an automated floor plan orientation
- [Update the CubiCasa App on iOS](https://help.cubi.casa/en/articles/6662255-update-the-cubicasa-app-on-ios.md)
- [Adaptive lighting for iOS devices](https://help.cubi.casa/en/articles/6662227-adaptive-lighting-for-ios-devices.md)
- [Tracking lost and relocation](https://help.cubi.casa/en/articles/6662243-tracking-lost-and-relocation.md): How to get back on track during a scan if the location is lost
- [Resume scan \(iOS only\)](https://help.cubi.casa/en/articles/11018030-resume-scan-ios-only.md): Add a missing room or start an interrupted scan
- [List of supported hardware/devices](https://help.cubi.casa/en/articles/6661525-list-of-supported-hardware-devices.md): Verify if your phone or tablet is compatible with Cubicasa
- [Unsupported Android devices](https://help.cubi.casa/en/articles/10057039-unsupported-android-devices.md): Device with ARCore can be incompatible with Cubicasa
- [The App is crashing](https://help.cubi.casa/en/articles/6662543-the-app-is-crashing.md)
- [Mobile app warnings and errors](https://help.cubi.casa/en/articles/6662526-mobile-app-warnings-and-errors.md)
- [I don’t see the app in Google Play Store](https://help.cubi.casa/en/articles/6662539-i-don-t-see-the-app-in-google-play-store.md): Your device is most likely incompatible
- [I got the error “Something went wrong when initializing scan. Please try again.”](https://help.cubi.casa/en/articles/6662565-i-got-the-error-something-went-wrong-when-initializing-scan-please-try-again.md)
- [How to Record Your Screen for Troubleshooting](https://help.cubi.casa/en/articles/10855570-how-to-record-your-screen-for-troubleshooting.md): Learn how to record your screen on Apple \(iOS\) and Android devices to help our support team quickly diagnose and resolve your issues.

## Floor plans

- [CubiCasa Tours on Real Estate Portals](https://help.cubi.casa/en/articles/11610871-cubicasa-tours-on-real-estate-portals.md): Learn about CubiCasa's portal integration, automatically displaying floor plans on real estate listings - enhancing the buyer experience
- [How to Customize Your Floor Plan Style and Branding](https://help.cubi.casa/en/articles/6661274-how-to-customize-your-floor-plan-style-and-branding.md): Learn how to customize your floor plan style, including logos, colors, measurement units, language, and Home Report disclaimers.
- [Apply a style](https://help.cubi.casa/en/articles/6890700-apply-a-style.md): Set a new default style for upcoming and existing floor plans
- [How to Change Floor Plan Measurement Units and Rounding](https://help.cubi.casa/en/articles/6662559-how-to-change-floor-plan-measurement-units-and-rounding.md): Learn how to customize your floor plans by setting measurement units, adjusting decimal rounding, and configuring room area display options.
- [Define colors for your plans](https://help.cubi.casa/en/articles/6662637-define-colors-for-your-plans.md): Use ready made color themes or choose your own
- [How to Customize Text and Labels on Your Floor Plans](https://help.cubi.casa/en/articles/7182202-how-to-customize-text-and-labels-on-your-floor-plans.md): Learn how to personalize floor plan labels, fonts, colors, and disclaimers to match your brand using the CubiCasa styling tool.
- [Display rooms areas](https://help.cubi.casa/en/articles/8254946-display-rooms-areas.md): Show rooms areas alongside or instead of room measurements
- [Display the compass on your plan](https://help.cubi.casa/en/articles/6662638-display-the-compass-on-your-plan.md)
- [How to request changes on a floor plan](https://help.cubi.casa/en/articles/6662666-how-to-request-changes-on-a-floor-plan.md)
- [Change the disclaimer text](https://help.cubi.casa/en/articles/8650224-change-the-disclaimer-text.md)
- [Change the address of an order](https://help.cubi.casa/en/articles/9611781-change-the-address-of-an-order.md)
- [Changing Measurement Breakdown](https://help.cubi.casa/en/articles/12418027-changing-measurement-breakdown.md): You can select or hide the measurement breakdown for your projects directly within your Account Settings.
- [How to Edit Floor Plans Using QuickEdit](https://help.cubi.casa/en/articles/8080042-how-to-edit-floor-plans-using-quickedit.md): Learn how to use the free QuickEdit tool to rename rooms, adjust dimensions, modify labels, and edit fixed furniture.
- [Change labels and spaces type](https://help.cubi.casa/en/articles/7949883-change-labels-and-spaces-type.md): Learn about naming spaces \(rooms\) and define their type.
- [Move, rotate and add text labels](https://help.cubi.casa/en/articles/6662631-move-rotate-and-add-text-labels.md): Manage labels on an existing floor plan
- [Edit floors information](https://help.cubi.casa/en/articles/8129008-edit-floors-information.md): Define above or below grade, rename, position floor labels
- [Manage labels sizes](https://help.cubi.casa/en/articles/6662620-manage-labels-sizes.md): Resize labels and dimensions
- [Toggle on/off the dimensions](https://help.cubi.casa/en/articles/6662623-toggle-on-off-the-dimensions.md): Decide for each room to show or hide the dimensions
- [Adding Lines and Custom Measurements](https://help.cubi.casa/en/articles/6662606-adding-lines-and-custom-measurements.md): Learn how to draw solid lines, dashed lines, and measurement tape lines on your floor plan using the Quick Editor tool.
- [Adjust Fixed Furniture](https://help.cubi.casa/en/articles/6662603-adjust-fixed-furniture.md)
- [Set the property orientation with the compass tool](https://help.cubi.casa/en/articles/6662604-set-the-property-orientation-with-the-compass-tool.md): Set the north for your floor plan
- [Edit floor plans with third party apps](https://help.cubi.casa/en/articles/6662671-edit-floor-plans-with-third-party-apps.md): Our floor plans are available in SVG and fully editable
- [Change Labels](https://help.cubi.casa/en/articles/6662609-change-labels.md)
- [What is the turnaround time?](https://help.cubi.casa/en/articles/6662672-what-is-the-turnaround-time.md): How fast can you expect your floor plans
- [Do your floor plans follow any industry standards?](https://help.cubi.casa/en/articles/6662678-do-your-floor-plans-follow-any-industry-standards.md): We support ANSI-Z765
- [Does the floor plan include dimensions?](https://help.cubi.casa/en/articles/6662675-does-the-floor-plan-include-dimensions.md)
- [I didn't receive my floor plan](https://help.cubi.casa/en/articles/6662586-i-didn-t-receive-my-floor-plan.md)
- [Download your floor plans](https://help.cubi.casa/en/articles/6662680-download-your-floor-plans.md)
- [How accurate are your Floor Plans?](https://help.cubi.casa/en/articles/6662584-how-accurate-are-your-floor-plans.md): When using floor plan scans, it is essential to understand how accurate measurements are, how rounding works, and why results might differ from manual measurements or public records.
- [How are the floor plans processed?](https://help.cubi.casa/en/articles/6662658-how-are-the-floor-plans-processed.md)
- [Do you do site plans?](https://help.cubi.casa/en/articles/6662677-do-you-do-site-plans.md)
- [How is the Total drawn area calculated?](https://help.cubi.casa/en/articles/6662648-how-is-the-total-drawn-area-calculated.md): Used for oversized fees
- [How long does it take to process a change request?](https://help.cubi.casa/en/articles/12277229-how-long-does-it-take-to-process-a-change-request.md)
- [How to Calculate the Scale of Your Exported Floor Plan](https://help.cubi.casa/en/articles/16399497-how-to-calculate-the-scale-of-your-exported-floor-plan.md): Learn how to calculate the custom scale of your exported floor plans for printing or viewing, as plans auto-adjust to fit your page size.

## Plus

- [PLUS package](https://help.cubi.casa/en/articles/9220120-plus-package.md): Unlock more value and add fixed furniture, colors, report and interactive tour to your order
- [Home report](https://help.cubi.casa/en/articles/8870288-home-report.md): All the property's information in one document
- [Snapshots](https://help.cubi.casa/en/articles/9158918-snapshots.md): Take pictures while scanning
- [CAD files](https://help.cubi.casa/en/articles/7912127-cad-files.md): Get files to import your floor plans and 3D models in your favourite software
- [What is Cubicasa Tour?](https://help.cubi.casa/en/articles/9943639-what-is-cubicasa-tour.md): The interactive floor plan by Cubicasa
- [How to create a CubiCasa tour](https://help.cubi.casa/en/articles/9915464-how-to-create-a-cubicasa-tour.md): Learn how to build an interactive tour on the web portal by uploading and automatically or manually placing your property photos on a PLUS order floor plan.
- [Share tour and manage settings](https://help.cubi.casa/en/articles/9916113-share-tour-and-manage-settings.md): Get the link to share your tour on listing service and social media and manage what to show.
- [Adjusting and repositioning photo markers](https://help.cubi.casa/en/articles/9916270-adjusting-and-repositioning-photo-markers.md): Reposition, reorient, change floor and displayed rooms...
- [Add photos to the tour](https://help.cubi.casa/en/articles/9924514-add-photos-to-the-tour.md): Manually add and position photos, including new ones and external views to the tour.
- [Reorder photos](https://help.cubi.casa/en/articles/10103053-reorder-photos.md): Organize photos in the order you prefer to present property the way you like
- [About uploaded photos](https://help.cubi.casa/en/articles/9914799-about-uploaded-photos.md): Frequently asked questions about the photo upload related to the tour
- [How to Get My Photographer Profile Link Attributed on My Tours](https://help.cubi.casa/en/articles/12634296-how-to-get-my-photographer-profile-link-attributed-on-my-tours.md)
- [Hosted Floor Plan](https://help.cubi.casa/en/articles/11394715-hosted-floor-plan.md): Learn how to access, share, and embed the Hosted Floor Plan included with every CubiCasa scan

## Measurements and GLA

- [Measurements and area variance](https://help.cubi.casa/en/articles/12147018-measurements-and-area-variance.md): When your Cubicasa floor plan provide different information than existing documents.
- [How the Total Area is calculated](https://help.cubi.casa/en/articles/15937384-how-the-total-area-is-calculated.md): Rules and instructions to include or exclude spaces from the calculation.
- [How are the areas of rooms calculated?](https://help.cubi.casa/en/articles/8078264-how-are-the-areas-of-rooms-calculated.md): Check this if you have the feeling numbers don't add up!
- [Understanding Total Area vs. GLA: Why Your Measurements Might Differ](https://help.cubi.casa/en/articles/15948052-understanding-total-area-vs-gla-why-your-measurements-might-differ.md): Wondering why your Total Area and GLA numbers don't match up? Here is a quick guide to how these two metrics differ, how ANSI standards play a role, and which one you should use.
- [Understanding Gross Living Area \(GLA\)](https://help.cubi.casa/en/articles/7185686-understanding-gross-living-area-gla.md): Measurements based on US standard ANSI-Z765
- [How to order GLA reports and floor plan](https://help.cubi.casa/en/articles/9351764-how-to-order-gla-reports-and-floor-plan.md)
- [GLA add on content](https://help.cubi.casa/en/articles/12148651-gla-add-on-content.md): What deliverables do you receive when you order GLA \(including UAD 3.6 changes\)
- [Legend for GLA floor plans](https://help.cubi.casa/en/articles/8658623-legend-for-gla-floor-plans.md): Colors and patterns on the GLA plan \(including UAD 3.6 changes\)
- [How to set spaces as living areas](https://help.cubi.casa/en/articles/6661197-how-to-set-spaces-as-living-areas.md): How to include or exclude rooms in GLA calculation
- [External walls inclusion based on property type](https://help.cubi.casa/en/articles/7109581-external-walls-inclusion-based-on-property-type.md): How GLA calculation works for external walls for different architectural style such as townhouses or apartments
- [Stairs & openings to below calculation](https://help.cubi.casa/en/articles/6661212-stairs-openings-to-below-calculation.md)
- [ADU – Accessory Dwelling Unit](https://help.cubi.casa/en/articles/6963082-adu-accessory-dwelling-unit.md): How to get them in your GLA report
- [UAD 3.6](https://help.cubi.casa/en/articles/12164469-uad-3-6.md): Uniform Appraisal Dataset 3.6
- [Appraisal FAQ](https://help.cubi.casa/en/articles/8006784-appraisal-faq.md): All you ever wanted to ask us about appraisal
- [GLA - Gross Living Area FAQ](https://help.cubi.casa/en/articles/6661154-gla-gross-living-area-faq.md): Find answers to common questions about GLA calculations, ANSI standards, styling rules, and how to get exterior dimensions.

## 3D products

- [3D floor plans](https://help.cubi.casa/en/articles/7853988-3d-floor-plans.md): What do you get when ordering 3D floor plan, and what are the available options
- [3D video renders](https://help.cubi.casa/en/articles/7854003-3d-video-renders.md): A walkthrough of the property rendered in 3D
- [3D options](https://help.cubi.casa/en/articles/11937827-3d-options.md): Options available for our 3D products
- [Window and external views](https://help.cubi.casa/en/articles/10774110-window-and-external-views.md): What can be done for the windows view in 3D render
- [Limits and additional processing fees for 3D products](https://help.cubi.casa/en/articles/7912893-limits-and-additional-processing-fees-for-3d-products.md)
- [Some 3D floor plans examples](https://help.cubi.casa/en/articles/7969649-some-3d-floor-plans-examples.md)

## Photographers Marketplace

- [Introduction to Photographer Marketplace](https://help.cubi.casa/en/articles/12630728-introduction-to-photographer-marketplace.md)
- [What is in the Photographer Marketplace profile](https://help.cubi.casa/en/articles/12634334-what-is-in-the-photographer-marketplace-profile.md): Section by section review of a photographer profile
- [Manage your Photographer Marketplace profile](https://help.cubi.casa/en/articles/12633514-manage-your-photographer-marketplace-profile.md): How to access and update your profile on CubiCasa Photographer Marketplace

## Account and company

- [Order add on after the original purchase](https://help.cubi.casa/en/articles/8645510-order-add-on-after-the-original-purchase.md): You just sent your order and realize you need more?
- [Sign up and create your account](https://help.cubi.casa/en/articles/6661235-sign-up-and-create-your-account.md): Get started with Cubicasa
- [Managing Orders](https://help.cubi.casa/en/articles/6662679-managing-orders.md): Learn how to view, filter, and manage your CubiCasa orders on the web portal, create draft orders, and request order account transfers.
- [Join our Photographer Network](https://help.cubi.casa/en/articles/6662552-join-our-photographer-network.md): How to apply for or update your searchable business profile
- [Can I change the email associated with my account?](https://help.cubi.casa/en/articles/6662555-can-i-change-the-email-associated-with-my-account.md)
- [Adding and Managing Team Members in Your Account](https://help.cubi.casa/en/articles/6661405-adding-and-managing-team-members-in-your-account.md): Learn how managers can add team members, remove account access, and resolve "User already exists" invite errors.
- [Users types](https://help.cubi.casa/en/articles/8676323-users-types.md): Defines rights of the different user types in your company
- [Manage package and add-ons options](https://help.cubi.casa/en/articles/6662645-manage-package-and-add-ons-options.md): Enable/disable options and set default for your users
- [Company settings](https://help.cubi.casa/en/articles/6661421-company-settings.md): Manage your company's account, billing and more
- [Notifications settings](https://help.cubi.casa/en/articles/12746722-notifications-settings.md): Overview of your notification options
- [Setting up additional email recipients for order delivery notifications](https://help.cubi.casa/en/articles/12746551-setting-up-additional-email-recipients-for-order-delivery-notifications.md)
- [Configure delivery notifications for orders assigned to a collaborator](https://help.cubi.casa/en/articles/12746843-configure-delivery-notifications-for-orders-assigned-to-a-collaborator.md): Let managers be aware of orders delivery
- [Large property fees](https://help.cubi.casa/en/articles/8100369-large-property-fees.md): For scans over 5000sqft \(or 465m2\)
- [Billing reports](https://help.cubi.casa/en/articles/8282901-billing-reports.md)
- [My credit card is not being accepted](https://help.cubi.casa/en/articles/6662546-my-credit-card-is-not-being-accepted.md): Learn what to do if your credit card is declined or your payment is not being accepted.
- [Access your invoices](https://help.cubi.casa/en/articles/6662551-access-your-invoices.md): See your billing history, view invoice details and
- [How does CubiCasa's pricing and billing work?](https://help.cubi.casa/en/articles/13399058-how-does-cubicasa-s-pricing-and-billing-work.md): An overview of CubiCasa's transparent billing model: no subscription fees, per-order pricing, and details on payment verification.
- [Large Property fees](https://help.cubi.casa/en/articles/14965595-large-property-fees.md): For scans over 465m2 \(or 5000sqft\)
- [Large Property fees](https://help.cubi.casa/en/articles/15557089-large-property-fees.md): For scans over 465m2 \(or 5000sqft\)
- [Large Property fees](https://help.cubi.casa/en/articles/15557041-large-property-fees.md): For scans over 465m2 \(or 5000sqft\)

## Legal

- [Are there any restrictions on what I can do with a finished floor plan?](https://help.cubi.casa/en/articles/6973474-are-there-any-restrictions-on-what-i-can-do-with-a-finished-floor-plan.md)
- [If I put the floor plan into my listing on the MLS, are there restrictions on what the MLS can do with the floor plan?](https://help.cubi.casa/en/articles/6976610-if-i-put-the-floor-plan-into-my-listing-on-the-mls-are-there-restrictions-on-what-the-mls-can-do-with-the-floor-plan.md)
- [Where can I find CubiCasa’s Terms of Service?](https://help.cubi.casa/en/articles/6976603-where-can-i-find-cubicasa-s-terms-of-service.md)
- [Geographic limitations to Cubicasa services](https://help.cubi.casa/en/articles/9970400-geographic-limitations-to-cubicasa-services.md): Our services might be limited or unavailable in your country.

## Miscellaneous

- [Frequently Asked Questions: Scanning and Floor Plans](https://help.cubi.casa/en/articles/3352314-frequently-asked-questions-scanning-and-floor-plans.md): Frequently asked questions about CubiCasa app
- [Change requests](https://help.cubi.casa/en/articles/7913335-change-requests.md)
- [Introduction to GoToScan](https://help.cubi.casa/en/articles/8894475-introduction-to-gotoscan.md): Have other people scan for you
- [Kwik Model integration](https://help.cubi.casa/en/articles/8895343-kwik-model-integration.md): Import your floor plan in Kwik Model
- [CubiCasa Referral Program- Refer A Friend](https://help.cubi.casa/en/articles/14512863-cubicasa-referral-program-refer-a-friend.md): We want to reward you for referring CubiCasa to your friends and associates.
- [How to Use CubiCasa Floor Plans That Are MLS Compliant](https://help.cubi.casa/en/articles/15862814-how-to-use-cubicasa-floor-plans-that-are-mls-compliant.md): A quick guide for real estate agents on how to upload CubiCasa floor plans to the MLS while staying compliant. Learn how to navigate strict unbranded media rules and get instructions for adding fl...
- [What is the turnaround time?](https://help.cubi.casa/en/articles/6662534-what-is-the-turnaround-time.md)
- [How to Create and Manage Draft Orders](https://help.cubi.casa/en/articles/6662642-how-to-create-and-manage-draft-orders.md): Learn how to create, assign, and delete draft orders in the Web Portal for your team's property scans
- [Clear your browser cache and cookies](https://help.cubi.casa/en/articles/9207625-clear-your-browser-cache-and-cookies.md)
- [My floor plan image isn't showing](https://help.cubi.casa/en/articles/9823373-my-floor-plan-image-isn-t-showing.md): Fix missing floor plan images by regenerating or requesting redelivery. Learn how to regain access to deleted images older than 3 months.
- ["No Depth Data" Warning on iPhone Pro Scans](https://help.cubi.casa/en/articles/12710390-no-depth-data-warning-on-iphone-pro-scans.md)