If your account has been set to inactive, it is most likely due to a failed payment. Here's what happened and how to get back up and running right away.
Why Was My Account Deactivated?
Our system automatically attempts to process your invoice charge 3 times. If all attempts are unsuccessful, your account is temporarily paused to protect you from accumulating further unbilled usage.
⚠️ While your account is inactive, you will not be able to submit new orders.
How to Reactivate Your Account
Log in to your CubiCasa dashboard.
Navigate to Billing.
Choose one of the following options:
Click Pay now to charge the card currently on file.
Update your payment method to a new active credit or debit card.
As soon as your payment clears, your account will automatically reactivate and you can resume using our services.
💡 For help adding or updating your payment method, see: Payment Method & Credit Card Information.