Adding new users
Only managers can add new users to the account. To add a new user, please follow the steps below:
Log in to your account from the website.
Click on the Users & Offices tab in the menu on the left side of your screen.
Select an existing office or add a new one by clicking Add Offices.
Click Add Users.
Enter the first name, last name, and email address of the user you want to invite to your company. Select the appropriate access level (User, Manager, or Collaborator).
Click Submit.
An email will be sent to the user asking them to finish setting up their account.
Troubleshooting: "User already exists!" error
If you try to invite someone and receive a red error banner saying the user already exists, the email is already associated with an account. This usually happens for one of two reasons:
Scenario A: They are already in your company list
Search for the user in your current list.
On the user's row, click the Resend Invite button.
The user will receive a new email. Please remind them to check their spam folder if it doesn't appear.
Scenario B: They have an existing standalone independent account
If they aren't in your list, it means that the team member has previously created a CubiCasa account (even a free trial) with that email. It’s not possible to have the same email attached to multiple accounts, but there are two workarounds:
Option 1: The “Alias” Trick
You can invite them using a “plus tag”.
What you do: Instead of inviting john@company.com, send the invite to john+cubicasa@company.com.
The Result: The system sees this as a brand new user, but the invite email will still arrive in John’s normal inbox.
Note: John will need to log in using the john+cubicasa... address every time.
Option 2: The Email Swap
If you need them to use their exact professional email address, ask the user to log into their old/existing account.
Have them go to Settings and change their email to a personal address (like a Yahoo or personal Gmail).
Once saved, their professional email is “freed up”.
You can then invite their professional email normally, and it will work perfectly.
An email will be sent to the user asking them to finish their account.
Let us know if you have any trouble getting everyone added! If the issue persists, please contact us via chat or send an email to help@cubicasa.com.