Fix Request
Henrique Mezzabarba avatar
Written by Henrique Mezzabarba
Updated over a week ago

You can submit a Fix Request if you want some changes to your floor plans (please see the list of accepted requests below). You can also use our Quick Edit tool to make some of the changes yourself.

Here’s how you submit your request:

  1. Log in to your account from the website

  2. Click on Orders on the left column

  3. Select the order you need help with

  4. Click on the “Fix request” button on the upper right.

  5. Tell us what changes you’d like. We advise you to upload a sketch/draft showing exactly what you want with your explanation or mark up the original floor plan showing the changes. The more information you provide, the better.

  6. Check the “I have provided all necessary corrections to the best of my knowledge and I understand that I have 3 free fix requests in total” box.

  7. Click “Send”.

You can also get to the Fix Request page by using the Actions dropdown from the orders list page.

When your Fix Request has been submitted, you will be able to see it under the “Fixing” tab, and you can also identify it by the status “Fixing” on the Orders page.

Please note: You are entitled to up to 3 free Fix Requests per order.

When your fix is done, you will receive an email and the status will change to “Ready”

Submitting a Fix Request

Before you submit your Fix Request, here is a list of changes that you can do on Quick Edit yourself:

Here is a list of the changes that can be done by yourself by creating/selecting a custom style on the Styling Tab and updating the order:

Here is a list of changes that can be requested via the chat, no need to submit a Fix Request:

  • Change the address of your order

  • Change units

  • Add, change or remove doors, windows, and furniture (if you provide a sketch)

Here is a list of changes that can be requested via the Fix Request:

  • Change room labels.

  • Add, change or remove doors, windows, and furniture

  • Add ONE space you forgot or were unable to scan, for example, a garage, a room, or a balcony (Please note that we cannot guarantee the accuracy of dimensions for areas that haven’t been scanned), we can only add them if you provide a draft/sketch showing its position, size and shape.

  • Structural changes, for example, change the wall positions

  • Change the address of your order

  • Rotate the floor plan 90 degrees

Unfortunately, there are some changes we are unable to make:

  • Edit room dimensions

  • Edit GLA dimensions

  • Edit wall dimensions

  • Edit GLA labels (the labels visible in the GLA Sketch)

  • Mirror the floor plan

  • Combine or merge floor plans from separate scans

  • Split one floor into multiple floors

  • Add spaces that were not scanned

  • Add the detached building on its own page

  • Add a new floor to the floor plan

  • Remove a floor

  • Add labels for the furniture. You can do this with the Quick Edit tool. This feature is also available through the Exporter API.

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