You can submit a Fix Request if you want some changes to your floor plans (please see the list of accepted requests below). You can also use our Quick Edit tool to make some of the changes yourself.
Here’s how you submit your request:
Log in to your account from the website
Click on Orders on the left column
Select the order you need help with
Click on the “Fix request” button on the upper right.
Tell us what changes you’d like. We advise you to upload a sketch/draft showing exactly what you want with your explanation or mark up the original floor plan showing the changes. The more information you provide, the better.
Check the “I have provided all necessary corrections to the best of my knowledge and I understand that I have 3 free fix requests in total” box.
Click “Send”.
You can also get to the Fix Request page by using the Actions dropdown from the orders list page.
When your Fix Request has been submitted, you will be able to see it under the “Fixing” tab, and you can also identify it by the status “Fixing” on the Orders page.
Please note: You are entitled to up to 3 free Fix Requests per order.
When your fix is done, you will receive an email and the status will change to “Ready”
Submitting a Fix Request
Before you submit your Fix Request, here is a list of changes that you can do on Quick Edit yourself:
Here is a list of the changes that can be done by yourself by creating/selecting a custom style on the Styling Tab and updating the order:
Change the units (Imperial x Metric)
Change the language
Change the Total Area (GIA x GLA x None)
Add/remove the compass
Here is a list of changes that can be requested via the chat, no need to submit a Fix Request:
Change the address of your order
Change units
Add, change or remove doors, windows, and furniture (if you provide a sketch)
Here is a list of changes that can be requested via the Fix Request:
Change room labels.
Add, change or remove doors, windows, and furniture
Add ONE space you forgot or were unable to scan, for example, a garage, a room, or a balcony (Please note that we cannot guarantee the accuracy of dimensions for areas that haven’t been scanned), we can only add them if you provide a draft/sketch showing its position, size and shape.
Structural changes, for example, change the wall positions
Change the address of your order
Rotate the floor plan 90 degrees
Unfortunately, there are some changes we are unable to make:
Edit room dimensions
Edit GLA dimensions
Edit wall dimensions
Edit GLA labels (the labels visible in the GLA Sketch)
Mirror the floor plan
Combine or merge floor plans from separate scans
Split one floor into multiple floors
Add spaces that were not scanned
Add the detached building on its own page
Add a new floor to the floor plan
Remove a floor
Add labels for the furniture. You can do this with the Quick Edit tool. This feature is also available through the Exporter API.