What happened if you just sent us a scan and realize you forgot to order the fixed furniture? Or how do you handle that customer finally asking for a 3D render?
Don't worry, we have you covered as you can order add ons after your original purchase.
How to order additional products
On the web portal
Log in to your account on the web portal
Go to the Order History tab and select the order you want to upgrade
Once you are on the order page, you can order 2D and 3D products
On the order page, click the "Upgrade" button
Select the desired package and add-ons
Make your selection and confirm the order
On mobile
Click on "My Orders" and under the Processed tab, select the processed order you want to upgrade.
Click on "Upgrade"
Select the product options you want and select "Preview Order", then "Place the Order" to complete the transaction.
Turnaround times & 6-hour rush delivery
Standard turnaround times
2D Floor Plans: Delivered within 24 hours.
3D Products: Delivered within 48 hours.
How to request 6-hour express delivery (2D only)
If you need your 2D floor plan faster, you can select the 6-hour Rush SLA option when sending your order, or upgrade an existing order. The 6-hour delivery window begins once the upgrade is requested.
To upgrade on the website (can also be done in the app), follow these steps:
Access your order.
Click "Upgrade".
Keep your current package or add-on, or select a new one, then click "Continue".
Choose the "6-hour rush order" option.
Important SLA Exceptions: Our Service Level Agreements (6-hour, 24-hour, and 48-hour) will not apply if the total drawn area exceeds 5,000 sq ft, or if the user did not follow the best scanning techniques.
Notes about the post purchase product delivery
2D products
PLUS (Fixed furniture)
Delivery should happen within 24 hours after the add on purchase, however, we always do our best to deliver as fast as possible.
GLA
The GLA will be available within a few minutes, please refresh the page and download the GLA Package.
3D Products
All products will be delivered within 48 hours after the add on purchase (with the regular limitations on turnaround time)