All CollectionsMobile appTroubleshootingTroubleshootingBy Aline1 author·5 articlesThe App is crashingMobile app warnings and errorsI don’t see the app in Google Play StoreYour device is most likely incompatibleI got the error “Something went wrong when initializing scan. Please try again.”How to Record Your Screen for TroubleshootingLearn how to record your screen on Apple (iOS) and Android devices to help our support team quickly diagnose and resolve your issues.
