All CollectionsMobile appTroubleshootingTroubleshootingBy Aline1 author·5 articlesThe App is crashingMobile App Warnings and Error Messages Troubleshooting GuideTroubleshoot mobile app warnings and errors including login, location, scan tracking, upload failures, storage space, and connectivity issues.I don’t see the app in Google Play StoreYour device is most likely incompatibleI got the error “Something went wrong when initializing scan. Please try again.”How to Record Your Screen for TroubleshootingLearn how to record your screen on Apple (iOS) and Android devices to help our support team quickly diagnose and resolve your issues.
