Login Warnings
Login warnings display as orange pop-up notifications when attempting to access the mobile application.
Warning message | Description & Resolution |
Wrong login details. | Email or password is incorrect. Check your credentials and try again. |
Your token has expired please login again. | Login session has expired. You must log in again. |
Finish your company details at https://app.cubi.casa/ | You must complete your company details and account creation on the website. |
Your token is invalid please login again. | Login session has expired. You must log in again. |
Server is currently offline, we are working on it. | Server is offline and login is unavailable. Try logging in again in a few minutes. |
Connection Error! Please check your internet connection. | Cannot log in because the device is not connected to the internet. |
Location Services and Pre-Scan Warnings
Pre-scan errors appear in orange pop-up warnings or basic error dialogs before starting a scan.
Error message | Description & Resolution |
Turn on Location Services. | Location services are turned off. Enable Location Services to use street name autofill. |
Unable to use your current location. | The app is unable to use your device's Location Services. |
No Internet connection. Unable to get your current location. | Device is not connected to the internet, preventing the app from retrieving the street name. |
Could not get your current location. | The app is unable to retrieve your current location. |
Note: On iOS devices, if you deny the initial location permission prompt, the app will automatically guide you to your device settings to enable location services.
Scan Tracking and Scanning Errors
Scanning error dialogs appear when the device camera loses positioning tracking or fails to initialize a scan.
Error message | Description |
Something went wrong, please contact support. | An unexpected error occurred. Please contact customer support. |
We lost track of your phone, please try to scan again. Make sure to remove all external lenses from the device and not to enter small and dark spaces. | The scan drifted and position data became incorrect. The scan is terminated and not saved. Remove external camera lenses, avoid small or dark spaces, and re-scan the entire property. |
We are having trouble locating the device's position. Please start from a clear and non-obstructed place. | The scan could not be started. Clear obstructions from your starting area and attempt to scan again. |
Upload Failures and Retry Dialogs
When an order upload fails to complete, a retry upload dialog appears on screen giving you two options:
Try Again: Select this option to resume the upload process from where it left off.
Cancel: Select this option to exit the upload screen and try uploading later (for example, when connected to a stronger internet connection).
Error message | Description & Resolution |
Can't send this order right now. Try again later. | Upload failed. Please try sending the order again later. |
Your account type is not suitable for the Android version. Please contact customer support. | Account compatibility issue. Please contact customer support. |
Your package does not include scanning. Please contact customer support. | Scanning feature missing from package. Please contact customer support. |
Your credentials have expired please login again. | Session expired during upload. Log in again and retry. |
Your key is invalid please login again. | Session expired during upload. Log in again and retry. |
Connection Error! Please check your internet connection. | Cannot send the order because the device is not connected to the internet. |
Device Storage Warnings and Requirements
Before starting a new scan from the Pre-Scan view or Draft Order Preview view, the app checks your available device storage.
Storage under 5 minutes of scan time: A warning dialog appears and scanning is completely disabled until space is cleared.
Storage between 5 to 25 minutes of scan time: A warning dialog appears stating remaining available scan time, but scanning remains enabled.
Important: Local storage space is automatically freed up on your device whenever a scan is successfully submitted.
Warning message | Description |
Your Storage space is almost full! Delete some files to make more space available. | Device does not have enough storage space for a 5-minute scan. Clear files on your device before scanning. |
Your Storage space is almost full! You can scan for approximately minutes. | Device storage is low and cannot support long scans. Clear files on your device before starting a long scan. |
Data Usage and Storage Metrics
LiDAR Data Usage: LiDAR-enabled devices consume approximately 80 MB per minute of scanning (exact figures vary based on compression rates).
Storage Estimation: A 32 GB device storage capacity supports roughly 400 minutes of total scanning time.
Local storage space is automatically liberated whenever a scan is submitted.
Internet Connection Warnings and Recovery Steps
Internet connection checks occur across multiple areas of the app. If your device loses connection on Android, the app displays: "Connection Error! Please check your internet connection."
How to Recover from a Connection Error on Android
Check and restore your internet connection.
Tap the back button or arrow to navigate back one page/view.
Re-open the page/view you were previously viewing.
Order Submission Differences by Operating System
Android: If you open the Order Preview view for an On-Device scan without an internet connection, the connection warning displays and the Send button is disabled. To resolve this, exit the send order view and re-enter the view once your internet connection is restored.
iOS: Connection errors are displayed directly within the send order view.
