Overview
Company Managers can now set up additional users to automatically receive order delivery emails for any of CubiCasa’s products — 2D Products, 3D Products, Interactive Tours, and Photo Editing.
This feature is designed to help back-office teams, coordinators, or quality control staff stay up to date when new orders are ready for delivery — even if they weren’t the ones who uploaded the files.
Who Can Use This
Only users with the Manager role can access and edit these notification settings.
Collaborators and standard users won’t see this option in their account menu.
Where to Find It
Log in to your CubiCasa account.
Go to Settings → Notifications
Under Additional Email Delivery Recipients, you’ll see your company’s notification list.
Adding Notification Recipients
You can add up to five (5) users from your company to receive delivery emails.
To add a new recipient:
In the search bar, type the name or email of an existing CubiCasa user in your company.
Select the person you want to add, then click Add.
The user will appear in the list with all product types checked by default.
Adjust which product categories should send them notifications (2D, 3D, Interactive Tour, or Photo Editing).
Click Save to confirm your changes.
You must click Save for new additions to take effect.
💡 Tip: If your company is enabled for the Photo Editing (beta), you’ll see that option in the product list. If not, that column will be hidden.
Editing or Removing Recipients
To change product notifications:
Toggle the checkboxes next to each user to choose which product types they should receive delivery emails for.
By default, users will be enabled for all services when added to the list.
Click Save to apply your updates.
To remove a recipient:
Click the trash icon next to their email.
Click Save to confirm.
You’ll see a popup message confirming your choice when your changes have been successfully saved.
Important Notes
Emails will also be sent to the person who created the order (with the exception of users with the Collaborator role).
You can add up to five users total. Once you reach the limit, the Add button will be disabled.
Removing a user and saving will immediately free up a slot for another recipient.
All notifications use the standard CubiCasa delivery email format — no content changes required.
Emails will show all of the configured recipients on the To: line
Troubleshooting
If you don’t see expected delivery notifications or can’t add a recipient:
Confirm the person you’re adding is an active CubiCasa user within your company.
Check that you’ve clicked Save after making changes.
Make sure they are configured for the correct product(s)
If issues persist, please reach out to CubiCasa Support with a brief description of the issue. We're happy to help!