o manage your orders, log in to your account from the website portal and click on the Orders page in the left column.
Viewing and Filtering Orders
On the Orders page, you can view all of your existing orders and break them down according to their current status:
Draft
Pending
Ready
Fixing
You can easily see key details for each order at a glance:
Order status
Product type
Property address
Date the order was created
Email address of the user who performed the scan (or the user assigned to a draft order)
Creating a Draft Order
You can create a draft order directly from the web portal dashboard:
Log in to your CubiCasa account on the website.
Click on the Orders page.
Click on the Create Order button.
Follow the step-by-step instructions described in our guide on how to create a draft order.
Transferring a Processed Order to Another Account
If an order was accidentally sent for processing under the wrong account, it cannot be transferred directly within the mobile app or web portal dashboard.
Important: Transferring a processed order between accounts must be completed manually by our Customer Support team upon request from the order owner.
To request an order transfer:
Locate the Order ID of the processed order you wish to move.
Confirm the destination account email address where the order should be transferred.
Contact Customer Support via chat or email (help@cubicasa.com) and request an order transfer, providing both the Order ID and the target account email.
Note: If you are not the registered owner of both accounts involved in the transfer, Customer Support may require approval from the manager of the receiving account before completing the move.
If you recorded a scan on your mobile device under the wrong account and have not sent it yet, you do not need Customer Support to move it.
For step-by-step instructions on managing pre-upload scans, see our guide on sending your scan for processing.