💳 Before your account can be deleted, all pending or unpaid invoices must be settled. If you have outstanding invoices, we will ask you to pay them in full before we can process the account deletion.
To request an account deletion, follow these steps:
Log in to the CubiCasa web portal.
Navigate to General > Company > Delete my account
Click "Send account deletion request".
What happens to your floor plans?
Before requesting deletion, it's important to understand what will happen to any orders on your account.
Single-user accounts
If you are the only user on the account, all orders will be automatically deleted along with the account. Please make sure you have downloaded any floor plans you wish to keep before proceeding.
💡 If you'd like to keep your orders, we can transfer them to a different account before the deletion is processed. Contact our support team to arrange this.
Multi-user accounts
If the account has multiple users, when a user is removed, their scans will be automatically moved to the account manager's account.
If you have already submitted a deletion request and need to follow up, please contact our support team via the chat button — a human agent will handle the account deletion process for you.