While you can rename room and adjust style yourselft, sometimes an element can be wrong. In those cases you can submit a Change Request (You can verify here what is covered by change request). Remember that change request are here to correct something that was interpreted and drawn wrongly, we do not offer virtual staging services.
Submit a change request
Log in to o your account on our web portal.
Click on Order History in the left menu.
Find the order you need help with and click on it to open it.
Click the Change Request button on the right.
Check whether your issue is listed under the common issues. If it is, please follow the instructions provided there. Otherwise, continue with the steps below.
Select the New Request tab and fill out the form.
We recommend uploading a sketch/draft showing exactly what you need, or marking up the original floor plan with the requested changes. The more information you provide, the better.
Click on Send Request.
Follow up
When your change request has been submitted, your order status will change to fixing.
You can also see previous change request by reproducing step 1 to 4 and then select the Previous requests tab.
You will receive an email and the status of the order will change to Ready when the request has been fulfilled
Limitations
Please note that you are entitled to up to 2 free Fix Requests per order.