While you can rename room and adjust style yourselft, sometimes an element can be wrong. In those cases you can submit a Change Request (You can verify here what is covered by change request). Remember that change request are here to correct something that was interpreted and drawn wrongly, we do not offer virtual staging services. You can submit a Change Request for your 2D and/or 3D products.
Submit a change request for 2D products
Log in to your account on our web portal.
Click on Order History in the left menu.
Find the order you need help with and click on it to open it.
Click on the 2D Products tab, then click the Change Request button on the right.
Check whether your issue is listed under the common issues. If it is, please follow the instructions provided there. Otherwise, continue with the steps below.
Select the New Request tab and fill out the form.
We recommend uploading a sketch/draft showing exactly what you need, or marking up the original floor plan with the requested changes. The more information you provide, the better.
Click on Send Request.
Submit a change request for 3D products
Log in to your account on our web portal.
Click on Order History in the left menu.
Find the order you need help with and click on it to open it.
Click on the 3D Products tab, then click the Change Request button on the right.
Check whether your issue is listed under the common issues. If it is, please follow the instructions provided there. Otherwise, continue with the steps below.
Select the New Request tab and fill out the form.
Note: Since this order includes a 3D product, you'll see 2D Products and 3D Products tabs — select 3D Products. If you also need the 2D floor plan edited, check the box "I confirm that this change request will be included for 2D product (additional costs may apply)". This ensures both floor plans are edited.
We recommend uploading a sketch/draft showing exactly what you need, or marking up the original floor plan with the requested changes. The more information you provide, the better.
Click on Send Request.
Follow up
When your change request has been submitted, your order status will change to fixing.
You can also see previous change request by reproducing step 1 to 4 and then select the Previous requests tab.
Change Requests typically take between 2 and 24 hours to complete, depending on the complexity of the request and the production team's current order volume. Our team always works to prioritize change requests.
You will receive an email and the status of the order will change to Ready when the request has been fulfilled
Limitations
You can submit as many change requests as you need. You're entitled to up to 2 free change requests per order — after that, each additional request is charged. The price is shown on the change request page before you submit.